Refund & Replacement Policy

Last updated: August 1, 2026

Final Sale & No Restocking

Research reagents, analytical materials, and laboratory solutions cannot be returned, exchanged, or restocked after they leave our control. This protects chain of custody and prevents previously shipped material from re-entering inventory.

Problems Eligible For Review

Contact us if an order arrives damaged, contains the wrong item, is materially incomplete, or is confirmed lost in transit. Approved resolutions may include a replacement or a refund to the original payment method, depending on the documented circumstances and available inventory.

Report Within 48 Hours

Damage, incorrect-item, and incomplete-order claims must be submitted within 48 hours of the carrier delivery scan. Email support@boltpeptide.com or use the Contact form with the order number, a description of the issue, and clear photographs of the shipping label, outer packaging, inner packaging, and affected product. Keep all packaging while the review is open.

Items Not Eligible

We cannot accept opened, used, altered, tampered-with, or unauthorized returns. We also cannot provide a refund for storage or handling after delivery, buyer-entered address errors, refusal of delivery, or use outside the product label, available documentation, applicable law, or an institution's approved laboratory protocols.

Cancellations & Address Changes

Contact support immediately if a cancellation or address correction is needed. We will try to assist before fulfillment begins, but changes are not guaranteed once an order has entered processing or been transferred to the carrier.

Review Timing

We typically acknowledge complete requests within one business day. Case review, carrier investigation, and payment processing may require additional time. We will communicate the decision and any next steps by email.

Contact

Bolt Research LLC
17199 Old Louetta Rd
Houston, TX 77070
support@boltpeptide.com